How we rank services
Some companies charge to help with assistance-program applications. This is how we combine the available public review signals, and what the resulting score can and cannot tell you.
Updated
What the score means
This is a summary of available public review signals, not a guarantee of service quality, medication savings, or program approval. It does not measure clinical care. Missing review evidence is not evidence that a company is bad.
The service comparison also presents source-specific information and fees. The blended score below is calculated from the stored review signals; it is not a new independent review of each customer's experience.
What the blended score is made of
When both scoring sources have usable data, the blend gives 70% to Trustpilot and 30% to BBB. When a scoring source is absent, the remaining weights are normalized rather than treating the missing source as zero.
- 70%Trustpilot: its recorded rating and review count, adjusted for sample size before blending.
- 30%BBB: its recorded letter grade, adjusted by the recorded complaint count and accreditation status.
- 0%Google: context only. Its rating does not enter the score because the current scoring inputs do not include a usable Google review count.
Price, price transparency, corporate-registration status, and other certifications do not enter this formula. They can still matter to a person's decision and should be assessed separately. LegitScript approval is substantial evidence of compliance review, and we highlight dated approval evidence in provider reviews. It does not add points to this score. BBB accreditation does contribute through the BBB component described below.
Why a small review sample does not win by itself
We adjust Trustpilot's recorded average toward a prior of 3.5, with 25 reviews' worth of prior weight. The adjustment becomes smaller as the review count grows.
adjusted rating = (reviews × rating + 25 × 3.5) ÷ (reviews + 25)
A handful of perfect ratings is therefore treated more cautiously than a large sample. This adjustment does not establish that reviews are authentic or representative of every customer.
How the BBB grade adjusts
The letter grade maps to a numeric component: A+ 5.0, A 4.75, A− 4.5, B+ 4.25, B 4.0, B− 3.75, C+ 3.5, C 3.25, C− 3.0, D+ 2.5, D 2.0, D− 1.5, and F 0.5.
Each recorded complaint in the BBB three-year window subtracts 0.05, with a maximum deduction of 1.0. Recorded accreditation adds 0.1. The resulting BBB component has a floor of zero.
A missing or unsupported BBB grade is excluded from the blend. BBB complaints do not count toward the minimum review sample. Accreditation is a separate signal, not a guarantee of results.
Why some companies are unranked
A company needs at least 15 countable reviews before a score is published. Currently, countable reviews come from the recorded Trustpilot input. Below that floor, or without usable scoring components, the score remains unknown.
When scores tie
The highest displayed score wins. Scores are rounded to two decimal places. If the leading companies tie at that precision, the larger countable review sample breaks the tie. Price never breaks a tie.
If score and review count are both tied, the existing order is retained. Close but different scores are not treated as a separate “statistical tie.” A small numerical difference should not be read as proof that one service will be better for a particular person.
Price and commercial influence
We take no money from the companies we rank, and no company can pay to raise its score, be listed, or be removed from this page. Fees are shown as a separate fact. A lower price or clearer price disclosure does not improve the review score.
Source information may be dated. Check current terms with the service before paying. Report a factual error through the corrections process; published changes appear in the registry.
Current scores
Scroll horizontally to see fees and ranking status.
| Company | Trust score | Reviews counted | What they charge | Status |
|---|---|---|---|---|
| Prescription Hope | 4.69 / 5 | 497 | $70/month per medication, $0 enrollment; bills only after qualification confirmed | Ranked |
| The Rx Advocates | 4.48 / 5 | 8,008 | $35 one-time enrollment + tiered monthly: 1 med $80, 2 meds $90, 3 meds $100, 4+ meds $110; month-to-month | Ranked |
| SimpleFill | Not scored | 0 | Annual fee, amount not published (quote on application) | Unranked: insufficient countable reviews |
| Advocate My Meds | Not scored | 0 | "Service fees as low as $39.95 a month" + a one-time shipping/handling/processing fee that varies by medication count, amount not disclosed publicly | Unranked: insufficient countable reviews |
A review count of zero means no countable reviews in the scoring inputs, not that no reviews exist anywhere. The document-update date above is not the retrieval date for every review signal.
Applying directly
Paying a third-party application service is optional. You can apply directly to a manufacturer assistance program without paying an intermediary. Compare the service's actual fees and terms with the work you would otherwise do yourself.
Check the documented options for your medication before deciding whether paid help is useful to you. Neither a service score nor the checker guarantees approval.